Question 1

What ages are suitable for My Haven

Accepted Answer

My Haven is designed for children of all ages, from toddlers to teens and young adults age 25

Question 2

Is My Haven accessible to children with special needs

Accepted Answer

Yes, absolutely. My Haven is specially designed to be inclusive and accessible to children with a variety of needs

Question 3

What kinds of activities are available at My Haven

Accepted Answer

We offer a wide range of activities including sensory play, interactive games, creative arts and crafts, and more

Question 4

Do you offer memberships or are visits on a drop-in basis

Accepted Answer

Both options are available. We offer memberships for regular visitors and also welcome drop-in visits

Question 5

Are adults required to supervise their children at all times

Accepted Answer

Yes, for the safety of all children, we require that adults actively supervise their children during their visit

Question 6

Is My Haven a drop-off facility

Accepted Answer

No, at this time, My Haven is not a drop-off facility. A parent, guardian, or approved adult must remain on-site during the visit to ensure the safety and comfort of every child and young adult

Question 7

Do you have staff trained in CPR and first aid on-site

Accepted Answer

Yes, our staff are trained in CPR and first aid to ensure the safety of all visitors

Question 8

Can I book My Haven for private events or birthday parties

Accepted Answer

Absolutely! My Haven is available for private events and parties. Contact us for more information on availability and pricing

Question 9

Is My Haven wheelchair accessible

Accepted Answer

Yes, My Haven is wheelchair accessible, and we’ve made sure that everyone can participate in a meaningful way. While some areas of the indoor playground may not be accessible for wheelchairs, we offer plenty of inclusive activities, sensory stations, and adaptive play options so that all visitors can enjoy their time with us

Question 10

Is there parking available near My Haven

Accepted Answer

Yes, we have parking available for visitors near our facility

Question 11

Are outside food and drinks allowed at My Haven

Accepted Answer

Outside food and drinks are not permitted, but we have a concession stand offering snacks and refreshments

Question 12

Do you require socks in the play area

Accepted Answer

Yes! For safety and cleanliness, all children and adults must wear socks in the play area. If you forget, don’t worry—we have socks available for purchase at the front desk

Question 13

Do you offer refunds for missed visits or cancellations

Accepted Answer

Unfortunately, we do not offer refunds for missed visits or cancellations. However, we can reschedule your visit for a different time

Question 14

Can people without special needs visit My Haven

Accepted Answer

My Haven is designed to give individuals with special needs a safe, fun space where they can truly be themselves. While our mission focuses on serving this community, we do not discriminate—everyone is welcome. If you’re visiting with a loved one or simply want to support our inclusive environment, you’re more than welcome here

Question 15

Can siblings or friends join in the fun

Accepted Answer

Absolutely! Inclusion is at the heart of what we do. Siblings and friends without special needs are welcome to play alongside their loved ones in a supportive, understanding space

Question 16

Is My Haven a nonprofit? Can I donate or volunteer

Accepted Answer

Yes! My Haven is a nonprofit committed to serving the special needs community. We’re always grateful for donations, volunteers, and community partners. Visit our website to learn how you can get involved or support our mission

Question 17

What makes My Haven different from a typical indoor playground

Accepted Answer

My Haven was created specifically with the needs of neurodiverse individuals in mind. From sensory-safe equipment to a staff trained in special needs support, everything we do is designed to provide a calm, fun, and judgment-free zone

Question 18

Does My Haven offer Braille throughout the facility

Accepted Answer

Accessibility is one of our top priorities. While we are still working toward having Braille signage throughout the entire facility, it is part of our long-term goal. We’re committed to creating a space that’s welcoming and inclusive for individuals who are visually impaired, and we’re actively working to make that vision a reality

Question 19

Do you have staff trained to work with individuals with autism or other developmental disabilities

Accepted Answer

Yes, our team receives ongoing training in working with individuals on the autism spectrum and with various developmental or sensory challenges. We are here to support families and ensure a safe, engaging, and judgment-free environment

Question 20

What safety precautions are in place

Accepted Answer

Safety is our top priority. We maintain clean and sanitized equipment, have clear safety guidelines, and ensure all staff are trained in emergency procedures. We also keep our facility secure with controlled entry and exit points

Question 21

Do you offer community events or parent support groups

Accepted Answer

Yes! We plan to host regular community events, sensory-friendly activities, and parent/caregiver support meetups. Follow us on social media or sign up for our newsletter to stay updated

Question 22

How does My Haven handle cleaning and sanitation, especially in high-touch areas like the ball pit and bathrooms?

Accepted Answer

At My Haven, we take cleanliness very seriously. Our team follows a strict daily cleaning schedule that includes:
Sanitizing the ball pit with specialized equipment to remove debris and disinfect the balls regularly.
Deep cleaning restrooms multiple times a day and restocking essentials as needed.
Wiping down high-touch surfaces such as door handles, equipment, and sensory stations throughout the day.
Using non-toxic, kid-safe cleaning products that are effective yet gentle for sensitive users.
In addition, we do routine deep cleans during closed hours to ensure every part of our facility stays safe, fresh, and welcoming.

Question 23

What should I bring for my first visit

Accepted Answer

Just bring your socks, a positive attitude, and a signed waiver! If it’s your first time, we recommend arriving a few minutes early so we can give you a quick tour and answer any questions

Question 24

Can therapists or behavioral specialists join us during playtime

Accepted Answer

Absolutely. We welcome therapists, aides, and specialists who work with your child. Our space is designed to support therapeutic play, and we’re happy to collaborate with your care team

Question 25

Where can I add my FAQs

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go

Question 26

Why do FAQs matter

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience

Question 27

What is an FAQ section

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?"

Frequently asked questions