Frequently asked questions

My Haven is designed for children of all ages, from toddlers to teens and young adults age 25

Yes, absolutely. My Haven is specially designed to be inclusive and accessible to children with a variety of needs

We offer a wide range of activities including sensory play, interactive games, creative arts and crafts, and more

Both options are available. We offer memberships for regular visitors and also welcome drop-in visits

Yes, for the safety of all children, we require that adults actively supervise their children during their visit

No, at this time, My Haven is not a drop-off facility. A parent, guardian, or approved adult must remain on-site during the visit to ensure the safety and comfort of every child and young adult

Yes, our staff are trained in CPR and first aid to ensure the safety of all visitors

Absolutely! My Haven is available for private events and parties. Contact us for more information on availability and pricing

Yes, My Haven is wheelchair accessible, and we’ve made sure that everyone can participate in a meaningful way. While some areas of the indoor playground may not be accessible for wheelchairs, we offer plenty of inclusive activities, sensory stations, and adaptive play options so that all visitors can enjoy their time with us

Yes, we have parking available for visitors near our facility

Outside food and drinks are not permitted, but we have a concession stand offering snacks and refreshments

Yes! For safety and cleanliness, all children and adults must wear socks in the play area. If you forget, don’t worry—we have socks available for purchase at the front desk

Unfortunately, we do not offer refunds for missed visits or cancellations. However, we can reschedule your visit for a different time

My Haven is designed to give individuals with special needs a safe, fun space where they can truly be themselves. While our mission focuses on serving this community, we do not discriminate—everyone is welcome. If you’re visiting with a loved one or simply want to support our inclusive environment, you’re more than welcome here

Absolutely! Inclusion is at the heart of what we do. Siblings and friends without special needs are welcome to play alongside their loved ones in a supportive, understanding space

Yes! My Haven is a nonprofit committed to serving the special needs community. We’re always grateful for donations, volunteers, and community partners. Visit our website to learn how you can get involved or support our mission

My Haven was created specifically with the needs of neurodiverse individuals in mind. From sensory-safe equipment to a staff trained in special needs support, everything we do is designed to provide a calm, fun, and judgment-free zone

Accessibility is one of our top priorities. While we are still working toward having Braille signage throughout the entire facility, it is part of our long-term goal. We’re committed to creating a space that’s welcoming and inclusive for individuals who are visually impaired, and we’re actively working to make that vision a reality

Yes, our team receives ongoing training in working with individuals on the autism spectrum and with various developmental or sensory challenges. We are here to support families and ensure a safe, engaging, and judgment-free environment

Safety is our top priority. We maintain clean and sanitized equipment, have clear safety guidelines, and ensure all staff are trained in emergency procedures. We also keep our facility secure with controlled entry and exit points

Yes! We plan to host regular community events, sensory-friendly activities, and parent/caregiver support meetups. Follow us on social media or sign up for our newsletter to stay updated

At My Haven, we take cleanliness very seriously. Our team follows a strict daily cleaning schedule that includes:

• Sanitizing the ball pit with specialized equipment to remove debris and disinfect the balls regularly.

• Deep cleaning restrooms multiple times a day and restocking essentials as needed.

• Wiping down high-touch surfaces such as door handles, equipment, and sensory stations throughout the day.

• Using non-toxic, kid-safe cleaning products that are effective yet gentle for sensitive users.

In addition, we do routine deep cleans during closed hours to ensure every part of our facility stays safe, fresh, and welcoming.

Just bring your socks, a positive attitude, and a signed waiver! If it’s your first time, we recommend arriving a few minutes early so we can give you a quick tour and answer any questions

Absolutely. We welcome therapists, aides, and specialists who work with your child. Our space is designed to support therapeutic play, and we’re happy to collaborate with your care team

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?"